Thank you for choosing Banana Travel for your vacation. To ensure you fully understand the conditions of your vacation, please read the following policies and procedures carefully.
All policies and procedures are subject to change at any time at Banana Travel’s discretion. Any information provided herein is valid at the time of printing and may change. Any updates will be published on our website.
Itineraries & Activities
Itinerary arrival and departure times are subject to change due to climate conditions and/or government regulations. We will notify you if applicable. Banana Travel reserves the right to cancel, alter, advance, postpone, or substitute any scheduled itinerary or activities at its sole discretion, without liability for any resulting losses.
All travel packs include a variety of activities. If any scheduled activity is unavailable or weather conditions are unfavorable, Banana Travel will provide an alternative activity. Guests may choose not to participate in certain activities, and staff will remain with them until the group reunites. There are no refunds for activities, but guests will be offered side activities.
Banana Travel is not responsible for incidents such as airline cancellations, re-routings, disruptions in services, or lost luggage.
Travel Packs & Fares
All schedules, fares, and terms are effective as of December 2024 and supersede any prior terms. Banana Travel packs include:
- Airport Shuttles to hotel on check-in and check-out days only.
- All ground transportation for activities and tours.
- Internal national flights (e.g., Medellin to Cartagena) with a 23kg checked bag included.
- Hotel nights according to selected accommodation status.
- Meals: Breakfast, lunch, and dinner from check-in to check-out (no meals on the day of checkout). Some meals may include a welcome alcoholic drink.
- Snacks and non-alcoholic beverages provided during activities.
Non-Included
- Alcoholic beverages (aside from welcome drinks included in some meals).
- Souvenirs or shopping items.
- Health Insurance (although not explicitly required by Colombian law, it is highly recommended. Banana Travel offers travel insurance at checkout).
- International flight tickets.
Travel Documents
Travel documents will be provided once full payment and passenger contact information have been received and cleared. This includes the guest’s full name, passport number, address, telephone number (landline and mobile), email address, and emergency contact details. No guest will be allowed to participate unless all information is provided. Banana Travel reserves the right to terminate participation if behavior is detrimental to staff or other guests.
Travel documents, such as air tickets, passport information, and medical insurance, are the guest’s responsibility. It is also the guest’s responsibility to obtain necessary visas and health documents and comply with all customs requirements. Guests may be denied participation without required documents, and Banana Travel is not liable for such denial.
Health and Medical Requirements
Guests must report in writing any physical or mental conditions that may require medical attention during the trip, as well as any food allergies or dietary restrictions that need to be considered during meal preparation.
Health Insurance Requirements
- Travel health insurance is not mandatory for entry into Colombia but is recommended to cover medical emergencies.
- If applying for long-term visas (e.g., retirement or work), proof of health insurance may be required.
COVID-19 Considerations
- Currently, there are no specific COVID-19 insurance requirements for tourists in Colombia, but it is advisable to check for updates as policies may change.
Travel Professionals
Travel agents are considered the agent of the passenger, not of Banana Travel. We are not liable for any acts or omissions by the travel agent.
Reservations/Payments
A full payment is required at least 30 days before the trip’s start date. Partial payments or deposits are not allowed. Each travel circuit has a maximum of 15 spots, and payments must be made online using AMEX, VISA®, MasterCard®, or DISCOVER®.
Cancellations/Refunds
If you need to cancel your reservation, you or your travel professional must contact Banana Travel directly via email (info@bananatravelco.com) with your cancellation in writing.
- 100% refunds will be issued for cancellations made up to 90 days before the trip’s start date.
- No refunds will be issued for cancellations made less than 90 days before the trip’s start date.
Taxes & Government Fees
All prices displayed online include taxes. Once payment is made, no additional charges will apply, unless subject to changes in local regulations or economic conditions.
Video/Photographic Release
By participating in this event, you agree to be photographed or filmed for promotional purposes. Banana Travel has the right to use these materials for marketing purposes without compensation. You may opt out, but Banana Travel does not guarantee exclusion from videos or photos.
Authorization for the Processing of Personal Data – Law 1266 of 2008 and Law 1581 of 2012 in Colombia
The user grants prior, express, and informed authorization to Banana Travel SAS to collect, store, circulate, and use their personal data, in accordance with the provisions of Law 1266 of 2008, Law 1581 of 2012, and any other regulations that modify or supplement them. This authorization includes, but is not limited to, the processing of information related to financial, commercial, and credit background, as well as personal data such as contact details, travel preferences, and any other data necessary to fulfill the purposes of the services offered by BananaTravel. The information may also be reported to public or private databases, in accordance with applicable regulations.
The data subject has the right to access, update, rectify, and delete their personal information, as well as to revoke this authorization at any time, through the customer service channels established by Banana Travel (erigen email to info@bananatravelco.com) , in accordance with current data protection laws.
