Banana Travel Privacy Policy and Terms & Conditions

Thank you for choosing Banana Travel for your vacation. To ensure that you understand the conditions of your particular vacation, please read the following policies and procedures completely.

 All policies and procedures are subject to change at any time at Banana Travel’s sole discretion. Any and all information contained herein is in effect at the time of printing and is subject to change at any time.All changes will be published on the website if applicable. 

Itineraries & Activities

Itinerary arrival and departure times are always subject to change due climate conditions and/or government regulations. We will provide notice if applicable. Banana reserves the right to cancel, alter, advance, postpone or substitute any scheduled itinerary, substitute another activity, or cancel scheduled activities, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). 

All travel packs include a wide variety of activities. In case of inoperation of any scheduled activity or bad weather conditions, Banana Travel will cover for another activity during this time frame. Travelers may choose not to perform or participate in certain activities, for which our staff will remain with them until the whole group reunites again and continues the itinerary as marked. There are no refunds over activities, but instead guests will be offered side activities to perform while the group finishes the original activity and we all catch-up. 

Banana Travel is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.

Travel packs & fares 

All schedules, fares, and terms and conditions are effective as of December 2024 and supersede any schedules, prices, and terms and conditions previously published.

Banana Travel packs include: 

• Airport Shuttles to hotel, for check-in and check-out day only.
• All ground transportation back and forth for all activity and ground tours performed. 
• All internal national flights to travel from one destination to another as marked on the itineraries.(example, flight from Medellin to Cartagena) – These flights have a 23kg checked bag included. 
• All hotel nights on the selected accommodation status.
• Breakfast, Lunch and Dinner included from check-in until checkout (No Lunch or Dinner will be included the day of checkout) – Some meals may include a welcome alcoholic drink.  
• All snacks and non-alcoholic beverages provided during the activities.

NON-Included:

• Alcoholic Beverages aside from the welcome drinks provided in certain meals. 
• Other souvenirs or any shopping items
• Health Insurrance (Although its not explicitly required by the Colombian law, It is strongly recommended.  Banana Travel offers a travel insurance at checkout when buying the travel pack)
• International flight tickets 

Travel documents

Travel documents will not be dispatched until full and final payment and passenger Contact Information has been received by Banana Travel and cleared. For purposes of this Agreement, Contact Information shall mean a guest’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested. Banana Travel must be able to reach each guest’s emergency contact at any time of day. 

Banana Travel must, therefore, be provided with all information to allow them to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a cell phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No guest will be allowed to participate in the trip unless Banana Travel has received all information. Furthermore, Banana Travel reserves the right without liability or refund to terminate the guest’s trip for behavior that is a detrimental to themselves, staff or other guests. 

All travel documents (air and cruise tickets, passport and medical insurance information) are the guest’s responsibility. It is also the guest’s responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, a guest may be denied participation and Banana Travel will not make a refund or be otherwise liable to any guest for such denial. 

As a courtesy, we will endeavor to provide each guest with notice of measures that may affect them, but complying with any such requirements is the sole responsibility of each guest. Please consult your travel professional for advice on such requirements to avoid loss privileges. 

 All internal flight including land and hotel, are capacity controlled, subject to change at any time with or without notice and do not guarantee availability. All are subject to change and/or cancellation without notice. Banana Travel will at anycase, provide hotel re-accommodation and flight re-schedulling.

Health and Medical Requirements 

All guests are required to report in writing to Banana Travel at the time their reservation is made: 

1. Any physical or mental condition that may require medical or professional treatment or attention during the voyage 

2. Any food condition or allergy that should be taken into consideration for meal prep or any snack hand-out. 

Health Insurance Requirements

• While Colombia does not mandate travel health insurance for entry, having it ensures you’re covered in case of unexpected medical issues, accidents, or emergencies.

• If you’re applying for certain types of long-term visas (e.g., retirement or work visas), proof of health insurance might be required.

COVID-19 Considerations

• As of now, Colombia does not have specific COVID-19 insurance requirements for tourists. However, it’s wise to check for the latest updates, as policies can change.

Further Recommendations

• Travel Insurance: It should include medical coverage, emergency evacuation, and repatriation of remains. Look for plans that cover at least $50,000 in medical expenses.

• Colombian Healthcare: While the quality of healthcare in Colombia is high and relatively affordable, costs for emergencies or hospitalization can still add up for uninsured foreigners.

• Many major cities in Colombia (e.g., Bogotá, Medellín, Cartagena) have excellent private healthcare facilities, but you’ll need insurance or funds to access them.

• Check with your home country’s embassy or consulate in Colombia for updated entry requirements and health-related recommendations.

Travel Professionals 

Travel agents are considered to be the agent of Passenger and not of Banana Travel. 

Banana Travel is not liable for any representation, act or omission of Passenger’s travel agent. Passenger’s program fare is considered as an additional guest and should pay the total guest price.  

Reservations/Payments 

To reserve your spot within a travel circuit a full payment must be due at least 30 days before the trip starts.  

Take into consideration that there will be no partial payments or deposits allowed. 

Each circuit has a capacity of máximum 15 spots. 

Payments should only be made online and may be made by AMEX / VISA®/ MasterCard® or DISCOVER®.

Cancellations/Refunds 

Should you find it necessary to cancel your reservation, you or your travel professional are required to contact Banana Travel directly by mail (info@bananatravelco.com), submitting your cancellation in writing.  

100% Refunds will be held if you submit your cancellation up to 90 days before the starting date of the trip. No Refund will apply for cancellations made within less than 90 days before the trip’s starting date. 

Taxes, Government Fees

All prices displayed on the internet are tax-included. 

Once the guest has payed for its trip, there will be no further charges on him. 

However due to local regulations or economy variations all fares, and itineraries are subject to change without notice for future travel packs. 

Additional restrictions may apply. We reserve the right to correct any errors or omissions. This web page may contain inadvertent technical or factual inaccuracies and typographical errors. Banana Travel reserves the right to correct errors and omissions at any time without prior notice.

Video / Photographic Release 

You agree to participate in promotional, publicity, or merchandising pictures during this event. You hereby authorize the reproduction, sale, copyright, broadcast and /or distribution of said video, sound recording and pictures without limitations. You further agree and release Banana Travel, its parent, subsidiary companies, their representatives and agents from any liability, loss, expense or claims arising from distribution, broadcast, sale or use of your likeness or voice. You certify that you are 21 years of age or over. You may opt out of any promotional videos and pictures; however Banan Travel does not guarantee that you will not be included.

Authorization for the Processing of Personal Data – Law 1266 of 2008 and Law 1581 of 2012 in Colombia

The user grants prior, express, and informed authorization to Banana Travel SAS to collect, store, circulate, and use their personal data, in accordance with the provisions of Law 1266 of 2008, Law 1581 of 2012, and any other regulations that modify or supplement them. This authorization includes, but is not limited to, the processing of information related to financial, commercial, and credit background, as well as personal data such as contact details, travel preferences, and any other data necessary to fulfill the purposes of the services offered by BananaTravel. The information may also be reported to public or private databases, in accordance with applicable regulations.

The data subject has the right to access, update, rectify, and delete their personal information, as well as to revoke this authorization at any time, through the customer service channels established by Banana Travel (erigen email to info@bananatravelco.com) , in accordance with current data protection laws.